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How detik356 Handles Your Personal Data

When you open an account with us, we collect only what we need to run your account securely — your login details, wallet information for DANA, OVO, or GoPay, and your session activity.

Account data kept secureDANA, OVO, GoPay wallet info protectedYour data access rights respectedNo data sold to third partiesRetention policy clearly stated
detik356 How detik356 Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

Team online

Live Chat Support

Reach our account support team directly through the live chat window in your account dashboard. Available around the clock for data access and correction requests.

Email Privacy Request

Send your data request or deletion inquiry to our privacy contact email listed in your account settings. We aim to respond within a reasonable timeframe under applicable local rules.

Account Settings Panel

Many data preferences — including communication opt-outs and session history — can be managed directly in your account settings without contacting support.

DATA SECURITY PRACTICES

How We Protect and Manage Your Account Data

Encrypted Data Storage All account data — including your linked wallet details for DANA, OVO, and GoPay — is stored using SSL encryption. Session tokens are rotated at each login to reduce exposure from stale credentials.
Cookie and Session Policy We use session cookies to keep you logged in across pages and analytical cookies to understand how the account dashboard is used. You can clear these at any time through your browser settings.
Data Retention Limits Active account data is retained while your account remains open. If you close your account, transaction and identity records are kept only as long as required under applicable local regulations, then deleted.
Your Right to Correct or Remove Data You can request access to the data we hold, ask us to correct inaccuracies, or request deletion of non-essential records. Submit these requests through live chat or the privacy email in your account settings.

What You Want to Know About Our Privacy Policy

These are the questions our account holders ask most often about how their data is handled. If you have a question not covered here, our support team can help through live chat.

We collect your name, mobile number, email, and the e-wallet you use — DANA, OVO, or GoPay. We also record your device type and login session data to keep your account secure.

No. Your wallet number is used only for processing your deposits and withdrawals. We do not share it with advertisers, data brokers, or any external marketing service.

Open a live chat from your account dashboard or send a request to the privacy email address listed in your account settings. We will confirm your identity and send your data summary.

Yes. You can request deletion of non-essential data at any time. Transaction records linked to payment processing may be retained for the period required under applicable local regulations before deletion.

We use session cookies for account continuity and analytical cookies to improve the dashboard. You can clear or block cookies through your mobile or desktop browser settings at any time.

Once you close your account, we retain records only as long as local regulations require for payment and identity purposes. After that period, your data is deleted from our systems.