Reference

Read Our Terms Before You Start

These terms set out the rules that apply when you open an account, make deposits via DANA, OVO, or GoPay, and access any part of the detik356 platform.

Account EligibilityDANA · OVO · GoPay TransactionsPlatform Access RulesAccount Suspension PolicyJurisdiction Compliance
detik356 Read Our Terms Before You Start
ACCOUNT SECURITY

How We Protect Your Account Data

Your account data and transaction history are stored securely and accessed only by authorised detik356 staff for the purposes of account management, fraud prevention, and compliance. We do not sell your personal data to third parties. You can request a summary of the data we hold on your account by contacting support — we will respond within a reasonable timeframe.

Data Retention

We retain account and transaction records for as long as required by applicable regulations. You may request deletion of non-essential data by contacting support directly.

Cookie Use

Cookies on detik356 are used for session management and platform performance. You can adjust cookie preferences through your browser settings at any time.

Account Security

Your login is protected by OTP verification. Never share your OTP with anyone — detik356 staff will never ask for it via chat or email.

Change Requests

To update your registered email, phone number, or linked e-wallet, submit a request through live chat with your account verification details ready.

CONTACT CHANNELS

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a dispute about your account or a transaction, our support team is available around the clock. Reach out through the channel that works best for you — we aim to respond to all policy-related queries promptly and without unnecessary back-and-forth.

Team online

Live Chat

Open the chat widget from any page on detik356 for real-time help with account or terms questions.

Email Support

Send a detailed message to our support address for written records of your query — useful for formal disputes or account review requests.

Help Center

Browse the help section for quick answers on account rules, transaction policies, and how to submit a formal complaint.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work in practice. If your question is not covered here, live chat is the fastest way to get a direct answer.

Access depends on whether local law in your region permits it. We do not confirm legality for specific locations — check your local regulations before opening an account.

Multiple accounts are not permitted. If we detect duplicate accounts linked to the same identity or device, both accounts may be suspended and balances held pending a review.

Contact our support team via live chat with your transaction reference number. We will investigate and respond with a resolution or next steps within a reasonable timeframe.

We post updates directly on this page. Continuing to use the platform after a change is posted means you accept the updated terms. Check this page periodically to stay current.

Send a data access request through our support email or live chat. Include your registered account details so we can verify your identity before releasing any information.

Yes. If you do not accept a change to these terms, contact support to request account closure. Any eligible balance will be reviewed and processed according to our withdrawal policy.